8D method – Webinar


An 8D report is a document that is exchanged between supplier and customer (but also internally) as part of quality management in the event of a complaint. 8D stands for the eight compulsory disciplines (process steps) that are required when processing a complaint in order to overcome the underlying problem. An 8D report is therefore part of the complaint management and is used for quality assurance at the supplier. In the automotive industry in particular, there are special requirements and methods that must be observed when processing complaints using the 8D method. Other industries are also using this benefit of processing complaints according to VDA (automotive industry) to an advantage. Find out more about the application and methodology in our webinar.

8D method | 8D Webinar | 8D online training

Objective of the webinar “8D Method / 8D Report” webinar

You will get to know and apply the 8D report method efficiently and in a targeted manner in our training courses. In doing so, you expand your methodological knowledge and can apply and moderate this independently in your environment within the scope of complaint processing. You are able to support areas such as work preparation, development and production with regard to the aspects of complaints, quality, efficiency, knowledge storage and communication. The 8D report is therefore an indispensable aid in problem solving, even if it is not used in the area of ​​complaint management.

The 8D method helps to consider complaints based on eight mandatory disciplines (process steps), which are necessary when processing a complaint in order to overcome the underlying problem. An 8D report is part of the complaint management and is used for quality assurance at the supplier. Practice the application and methodology using practical examples in our 8D practical training courses. The seminar is aimed at all employees who want to qualify as future complaint handlers. As a future 8D user, you will be able to process complaints efficiently and sustainably with the involvement of all affected departments and employees by making efficient use of the existing valuable resources. The application of the 8D method results in:

  • Improvement of customer / supplier relationships
  • Systematic examination of problems that arise
  • Complete documentation of all incidents
  • increase of productivity
  • Increased efficiency by avoiding repetitions of errors
  • Lessons learned

Seminar content

  • Introduction to the topic
    • quality
    • ISO 9001: 2015 / VDA standards
      • Quality / process management / customer satisfaction
    • PDCA (Plan – Do – Check – Act)
    • As part of CIP – continuous reduction of complaints
  • Basic knowledge of the 8D method
    • Structure & structure
    • Procedure 8D method (according to PDCA)
    • 8D Form / Forms / Form / Templates
      • 8D form VDA / QMC
      • Various best practice 8D forms
    • Problem-solving process (practical case study)
      • 1. Form a team
      • 2. Describe the problem / error (6W method)
      • 3. Immediate action
      • 4. Root cause analysis (Ishikawa / 5x why)
      • 5. Corrective Action
      • 6. Preventive Measures
      • 7. Complete problem solving
      • 8. Lessons Learned / FMEA – (appreciation of team performance)
  • Methodological knowledge
    • 6W (understand problems)
    • Ishikawa
    • 5xWhy
    • A3 problem solving method
    • further tools & questioning techniques for root cause research
    • FMEA & 8D method
    • 8D moderation
    • Establishment and integration of a quality circle
  • Practical workshop 8D method
    • Practical case studies based on real complaints
    • 8D simulation based on a step by step processing of complaints
    • 8D simulation using a software solution (8D portal)
  • Advanced knowledge 8D
    • Communication (internal / external)
    • Evaluate and analyze complaints
    • Efficient involvement of all necessary employees in the complaint process
  • Requirements according to VDA
    • Error culture and role of leadership
    • Interfaces and connections to other VDA volumes
    • Specific problem description
    • Structure of the 8D form
    • IS / IS-NOT analysis
    • Cause and effect diagram for occurrence and non-discovery
    • 5 Why consideration technically and systemically
    • Evaluation catalog of the individual 8D steps
    • Risks & opportunities of steps 1D to 8D
  • outlook
    • Generate sustainability
    • Effectiveness control
    • Key figures for measuring the 8D process
    • Methods for quality improvement
  • Discussion and question-and-answer session

target group

Employees and executives from all areas of the company, in particular complaint management and customer service, students and interested people. For this online seminar, QM basics are advantageous, but not mandatory.

Duration

8 hours from 8:00 a.m. to 4:00 p.m.

requirements

  • Access to internet-enabled PC with microphone and loudspeaker
  • Connection of the computers via Teamviewer / Skype or alternative remote software or webinar software

graduation

Certificate of attendance after the webinar

costs

€ 495 per participant plus VAT VAT

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