Interner Auditor – Webinar

The implementation of internal audits is not just a requirement according to the  ISO 9001: 2015 is required, but is above all an important method for the continuous improvement of processes. The internal auditor plays an important role here. He checks compliance with established standards and works out potential for improvement with the contact persons involved in order to further improve current procedures and processes. It is important to plan internal audits in a targeted manner, to carry them out efficiently, to document audit results and to monitor relevant measures. A good audit result is given when the people involved in the audit recognize possible deficits themselves and develop their own interest in eliminating or improving the identified condition.

Internal auditor training | Online seminars | Online training courses | Webinar

Objective of the “Internal Auditor” webinar (3 days)

This webinar qualifies you as an internal auditor on the basis of DIN EN ISO 19011: 2018 and enables you to prepare, carry out and follow up internal audits independently. This certificate also serves as approval for the process auditor according to VDA Volume 6.3.

After attending the webinar …

  • are you aware of the importance of internal audits in your organization
  • you understand the role of the internal auditor
  • you are able to plan, carry out and follow up internal audits in a targeted manner
  • manage to ask the right questions using conversation techniques and thus get the right answers in the audit

Webinar content

The webinar content is based on the “Guide to the Certification of QM Specialists” of the VAZ Association of Accredited Certification Societies and DIN EN ISO 17024.

  • Introduction to the subject
    • Brief repetition of quality management
    • Explanation of the PDCA cycle
    • Basic concepts of quality management
    • Development, importance and use of a management system
    • Meaningfulness, aim and purpose of audits
  • Norms and contexts
    • ISO 9001: 2015 – Quality Management System
    • Explanation of the high level structure (HLS)
    • ISO 9004: 2018 – Quality management – Quality of an organization – Instructions for achieving sustainable success
    • ISO 19011: 2018 – Guidelines for auditing management systems
    • ISO 14001: 2015 – environmental management system
    • ISO 45001: 2018 – Management Systems for Safety and Health at Work
      ISO 50001: 2018 – Energy Management System
    • IATF 16949: 2016 – Quality Management System of the Automotive Industry
    • Explanation of the ISO 10000 series
    • Development of an integrated management system (IMS)
  • ISO 19011: 2018 – Guidelines for auditing management systems
    • Basic structure of ISO 19011: 2018
    • Aim and purpose of ISO 19011: 2018
    • Explanation of the terminology
    • Development and control of an audit program
    • Determination of resources
    • Definition of the audit criteria
    • Monitoring the audit program
    • Audit preparation
    • Planning of audits
    • Creation of audit plans
    • Roles, tasks, responsibilities, authorities
    • Definition of the audit team
    • Implementation of the opening meeting
    • Audit execution
    • Document audit findings
    • Creation of reports / audit reports
    • Audit completion
    • Communication of the results
    • Audit follow-up
    • Expertise of auditors
    • Maintaining auditor competence
  • Audit types
    • System audit
    • Process audit
    • Product audit
    • internal audit
    • External audit
  • Audit documents
    • Audit program
    • Audit order
    • Audit plan
    • Question / checklist
    • Action plan
    • Audit report
  • Methodological knowledge
    • Explanation of the audit process
    • Internal audits – what is required according to ISO 9001: 2015?
    • Role and tasks of internal auditors
    • Targeted planning of audits
      • When?
      • Where?
      • As?
      • How often?
      • Why?
      • Who?
      • with who?
    • Audit team
      • Roles and distribution of tasks
      • Lead auditor
      • Co-auditor
      • Technical expert
    • Audit preparation
      • Document inspection
      • Organizational structure / process organization
      • Audit reports from previous audits
      • Creation of an audit / question checklist?
      • Communication and organization
    • Audit execution
      • Introductory talk
      • Conversation technique
      • Appropriate behavior in difficult audit situations
      • Questioning techniques
      • Efficient execution of audits
      • Process-oriented auditing
      • Evidence and documentation of audit findings
      • Closing meeting
    • Follow-up to the audit
      • Evaluate results
      • Creation of an audit report
      • Coordinate and track measures
      • Monitoring of the measures
      • Effectiveness check
      • Tips for formulations
  • Practical workshops
    • Practical case studies based on defined tasks
    • Practical case studies using QM software (audit tool)
    • Role play and simulation of an audit
  • Questions and discussions
  • Written exam

target group

The webinar is aimed at employees who are to be employed as internal auditors and at all interested parties who want to qualify as internal auditors. Prior knowledge and experience in quality management are necessary. We recommend the seminar “Quality Management QM Basic Knowledge “.


  • 3 x 6 hours from 8:00 a.m. to 2:00 p.m.


  • Access to internet-enabled PC with microphone and loudspeaker
  • Connection of the computers via Teamviewer / Skype or alternative remote software or webinar software


At the end of the third day there is a written exam to check the knowledge transfer. After passing the exam, you will receive the  “Internal Auditor according to ISO 19011: 2018” certificate. This certificate also serves as approval for the process auditor according to VDA 6.3.


€ 1000 per participant plus statutory VAT

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