Problem Solving Methods – Webinar

Problem-solving methods are the tools to quickly eliminate disruptions in the process, restore the ability to deliver, eliminate rejects and eliminate rework. Problem-solving methods help to return quickly, with little effort and, above all, permanently to stable, trouble-free planned operation.

Problem solving techniques are proven best practices for crisis situations. In the event of failure, they reliably help to draw the right conclusions quickly and accurately and to pragmatically eliminate the cause of the error permanently.

Problem Solving Methods | Online seminar

The online seminar conveys tried and tested problem solving techniques quickly and efficiently

  • Systematically identify problems
  • Eliminate the root causes of problems pragmatically
  • Avoid mistakes preventively

Problem solving techniques are proven best practices for crisis situations. In the event of failure, they reliably help to draw the right conclusions quickly and accurately and to pragmatically eliminate the cause of the error permanently.


  1. structured collection of information about the problem
  2. Analyze process
  3. Identify the root causes of the problem
  4. Develop solutions
  5. Evaluate solutions
  6. implement best solution
  7. Lessons learned

The toolbox (selection)
The problem-solving methods are comparable to a toolbox. Every tool has its area of ​​application and its strengths. The tools complement each other. Depending on the complexity of the problem, it may be necessary in practice to change tools and use more suitable, more powerful problem-solving techniques.

Problem checklist
– to collect structured information about the problem, changes and effects

Process analysis

  • to make processes transparent
  • to identify interfaces and bottlenecks
  • to determine key figures for the respective process step
  • to visualize dependencies in the process steps

Cause and effect analysis

  • to quickly find all conceivable causes of problems
  • to clearly visualize the causes
  • to reveal knowledge gaps

Kepner Tregoe – Problem Analysis and Decision Making

  • Find the causes of problems in a structured manner
  • uncover the causal differences: what is – what is not?
  • Develop and check failure hypotheses
  • Prepare and make decisions

AFD – inventing the bug to eliminate it

  • when everything is ready and nothing helps
  • find complex causes of problems in the entire value chain
  • Proactively avoid the occurrence of errors and process disruptions

TRIZ – inventive problem solving

  • quickly identify the causes of complex problems
  • Develop pragmatic and innovative solutions to problems

Evaluation process

  • Develop and weight decision criteria in a structured manner
  • Make decisions transparently and comprehensibly

Problem-solving methods are not ends in themselves, but tools. We use them in the problem-solving workshops together with your employees. We use the tools adapted to the situation, with a sense of proportion and to the extent necessary to achieve a viable problem solution.

Are you struggling with rejects, rework, inexplicable process fluctuations and unstable processes?

Tried and tested problem-solving methods help to systematically identify the causes of problems and malfunctions, eliminate rejects and rework, and prevent errors and process disturbances. Get to know and apply the most important problem-solving methods using examples and exercises on your own topics.

Faults and quality defects are part of day-to-day operations in product development, manufacturing processes or quality management. When malfunctions occur, it is usually unexpected and with an unknown cause. The need for action and the follow-up costs are high.

In practice, we often find that a lot of time is wasted on blaming, justifying, or discussing best course of action – while the problem still persists. If you then start to work on the problem, the efficiency is often shockingly low and unfortunately only symptoms are often cured. The problem will surely come back then.

Training content

You will get to know and practice the following methods for problem analysis, troubleshooting and failure prevention:

  • Problem checklist
  • Herringbone Diagram
  • Root cause analysis
  • Process analysis
  • Problem analysis according to Kepner-TregoeTM
  • Anticipatory Failure Determination (AFD)
  • evaluative functional analysis with TRIZ
  • FMEA
  • 8D reports
  • Six Sigma
    • Presentation of the 5 phases of the Six Sigma improvement process, called DMAIC cycle for short

The following tools are taught to generate ideas and solutions:

  • Creativity techniques
  • TRIZ ideas & effects tools

In addition, you will recognize the advantages of the combined use of the methods, for example with Lean Management, Six Sigma, FMEA, value analysis and evaluation procedures.
With these tools, you will work on examples and on your own topics and tasks from your professional environment.

target group

Research and development managers, production managers, foremen, technical managers, quality managers, process managers, quality management officers, supplier managers, technical buyers, employees from technical areas


2 x 6 hours from 8:00 a.m. to 2:00 p.m.


  • Access to internet-enabled PC with microphone and loudspeaker
  • Connection of the computers via Teamviewer / Skype or alternative remote software or webinar software


  • Certificate of attendance after the webinar


  • € 795 per participant plus VAT VAT

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